Terms & Conditions

Last updated: 04th July 2020

Company Details & Contact Information

Mrs Charlie Ann Wharton
[email protected]
Work of Heart Creations
51 Nemesia
B77 4EL

Thank you for taking the time to read through my terms and conditions. Here are just a few important points for you to remember, please read before placing your order. You can request a copy of these terms and conditions from me at [email protected]

By placing an order or by visiting my website and social media you are accepting and consenting to the practices described in these Terms & Conditions.

1. Contract
Payment must be received in full at the point of order. If payment is not received, I cannot accept your order or give you a secure completion date. Once payment is received I will send you my postal address if any items are required to be sent to me. I would suggest you use a signed for or tracked delivery. Once I receive your items they cannot be returned. The contract is then legally binding.

2. Your Order
Each and every order is very important to me. Communication is an essential part of the process. If you have any special requests in the making of your keepsake or need to make any changes to your order please contact me as soon as possible. However, if I’ve already started your keepsake, then it may not be possible. I will do my best to honour any special requests but cannot always guarantee them. It is your responsibility to provide the correct amount of items, and they must be in good condition. If you are unsure of the items that you want to send, please send me photos to discuss further. If you need to send additional items to me then it is your responsibility to cover the extra cost. Please specify in your package your full name and any special requests as discussed at the point of ordering. On completion of your order I will supply you with photos of the finished product. I will then confirm your address before posting back to you signed delivery.

Keepsakes may not be washable. Please check instructions provided with your order.

3. Price
All prices are inclusive of VAT. Prices are in pounds sterling. You can pay via PayPal, credit/debit card, or bank transfer. You can find details of prices for each item on my website or Facebook page as a pinned post.

4. Right to Cancel
You cannot cancel your contract if the goods you ordered are custom made or personalised. I have the right to cancel your order if postage is outside of the UK. I have the right to cancel the contract if the item is listed at an incorrect price. If your order is cancelled you will be notified and refunded at the earliest possible convenience.

5. Delivery of Goods
Your order will be delivered to the address provided at checkout. It is your responsibility to make sure the information is correct. I will confirm the address with you upon completion of your order. Delivery can only be made within the UK. I will not be held responsible for any delays or damage caused by any third party.

6. Returns & Refunds
When you order through a website, you have a statutory right to cancel your order and receive a full refund for the price paid for the product, under consumer protection regulations 2000. However, this does not apply to personalised products tailored to your specific requirements. If you wish to cancel your order you must do so before sending your items to me. It is up to my discretion to issue a partial or full refund. I do not accept returns due to the nature of the business. If your item is faulty please let me know. I will ask you to provide photos of the faulty item so we can find a solution. I want to make sure you are completely happy with your order and I’m here even after your keepsake is complete.

7. Copyright
Customers are reminded that all designs are copyright protected unless otherwise stated. Some patterns for keepsakes on this website are purchased from third parties, and for copyright purposes this will be stated in the description of the item.

8. Sharing Photographs
I often share photographs of completed orders with a brief description, on my website and social media pages. By placing your order with me you will automatically give me permission to do so. If you do not with for the photographs to be shared, please let me know upon ordering.

9. Privacy Policy
Your personal information is stored securely. A copy of my privacy policy can be found on this website. You can also request a copy from me at [email protected] You acknowledge and agree to be bound by the terms of my privacy policy.

10. Future Changes
I will make sure the information contained within these terms and conditions are kept up to date.

11. Disclaimer
I do my very best to ensure that all the information on my website and social media is correct. As many of my keepsake products are handmade, all measurements are approximate and all finishing is to the very best of my ability. There will be variances between each product but the same patterns are used. Items will not appear exactly as pictured on the website photographs.

12. How To Contact Me
If you have any questions or concerns, you may contact me at [email protected], or using the contact details above.