Terms & Conditions

Last updated: 29th September 2018

Company Details & Contact Information

Mrs Charlene Ann Wharton
[email protected]
Work of Heart Creations
51 Nemesia
B77 4EL

Thank you for choosing Work of Heart Creations, the maker of keepsakes and memories.  My website and social media shop offer bespoke, handcrafted items.  Here are just a few important points for you to remember, please read before placing your order.  You can request a copy of these terms and conditions from me at [email protected]  Thank you.

By placing an order or by visiting my website and social media you are accepting and consenting to the practices described in these Terms & Conditions.

  1. Contract

    Payment must be received in full at the point of order. If payment is not received, I cannot accept your order.  Once payment is received on my end I will contact you with the email address you provided when at checkout.  The contract is then legally binding.

  2. Your Order

    Each and every order is very important to me. Communication is an essential part of the process.  If you need to make any changes to your order please contact me as soon as possible via email at [email protected]  However, if I’ve already started your keepsake, then it may not be possible.  Please send items for your keepsakes to me via recorded delivery.  I will let you know via your email address that I have received them.  It is your responsibility to provide the correct amount of items, and they must be in good condition.  If you are unsure of the items that you want to send, please email me photos at [email protected]  If you need to send additional items to me then it is your responsibility to cover the extra cost.  Please specify in your package your full name and email address you provided at point of order.  Also please specify if you feel strongly about any particular design you would like.  I will do my best to honour any special requests but cannot always guarantee them. For Keepsakes, please make sure you add any additional accessories and embroidery to your basket at point of order.  On completion of your item I will supply you with a photo of the finished product.  Orders will be completed within 28 days, unless otherwise stated on the website or by myself via email.  Please remember, your item is a keepsake, not a toy.  They are not suitable for children under the age of 14 years old.  If you need to contact me to discuss your order, please email me at [email protected]

  3. Price

    All prices are inclusive of VAT. Postage charges of £5.50 are added at checkout.  Postage costs only include delivery within the UK.  Prices are in pounds sterling.  You can pay via PayPal or credit/debit card.  You can find details of prices for each item in the website shop section.

  4. Right to Cancel

    You cannot cancel your contract if the goods you ordered are custom made or personalised. I have the right to cancel your order if postage is outside of the UK.  I have the right to cancel the contract if the item is listed at an incorrect price.  If your order is cancelled you will be notified via email and your account credited at the earliest possible convenience or within 28 days.

  5. Delivery of Goods

    Your order will be delivered to the address provided at checkout. It is your responsibility to make sure the information is correct.  Delivery can only be made within the UK.  Orders will be delivered within 7 days of completion.  I will not be held responsible for any delays or damage caused by any third party. 

  6. Returns & Refunds

    When you order through a website, you have a statutory right to cancel your order and receive a full refund for the price paid for the product, under consumer protection (distance selling) regulations 2000. However, this does not apply to personalised products tailored to your specific requirements.  If you wish to cancel your order for a keepsake you must do so before sending your items to me.  Do this via email at [email protected]  It is up to the discretion of Work of Heart Creations to issue a partial or full refund.  I do not accept returns due to the nature of the business.  If you receive a faulty item, please let me know at [email protected]  Please let me know within 7 days of receiving the item.  I will ask you to provide photos of the faulty item so we can find a solution.  It is your responsibility to ensure I receive the item back within 14 days of reporting the fault.  Once receiving the item back in the faulty state I will repair or replace the item.

  7. Liability

    If the goods delivered are not what you ordered or damaged, I shall have no liability unless you notify me with the problem within 7 days of delivery of goods. Please notify me at [email protected]  If you do not receive the goods within 28 days, I shall have no liability unless you notify me within 35 days of the date you ordered the goods.  Please notify me at [email protected]  I shall have no liability to you for any failure to deliver your goods in events that are beyond my control, including flood, fire, explosion, or accident.

  8. Copyright

    Customers are reminded that all designs are copyright protected unless otherwise stated. Any attempt to reproduce them or any of the images on the website, will result in legal action being taken.  The website and all its contents, including photographs, images, and descriptions are owned by Work of Heart Creations.  You may only use the content of the website for the purpose of purchasing or researching a purchase from Work of Heart Creations.  You agree not to be involved in Modifying, copying, downloading, printing, distributing, displaying or reproducing anything on this website agreed in advance by Work of Heart Creations.  Some patterns for keepsakes on this website are purchased from third parties, and for copyright purposes this will be stated in the description of the item.
  9. Sharing Photographs

    I often share photographs of completed orders with a brief description, on my website and social media pages. By placing your order with me you will automatically give me permission to do so.  If you do not with for the photographs to be shared, please let me know at [email protected] upon ordering.
  10. Privacy Policy

    Your personal information is stored securely. A copy of my privacy policy can be found on this website.  You can also request a copy from me at [email protected]   You acknowledge and agree to be bound by the terms of my privacy policy.

  11. Future Changes

    I will make sure the information contained within these terms and conditions are kept up to date.

  12. Disclaimer

I do my very best to ensure that all the information on my website and social media is correct.  As many of my keepsake products are handmade, all measurements are approximate and all finishing is to the very best of my ability.  There will be variances between each product but the same patterns are used.  Items will not appear exactly as pictured on the website photographs.

  1. Governing Law

    The contract between us shall be governed by and interpreted in accordance with English law and the English Courts have jurisdiction to resolve any disputes between us.